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How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
-The name of the depositor entered at the time of ordering and the name of the actual depositor must match.
If the depositor’s name or deposit amount is different, the order will be automatically cancelled.
-Payment must be made within 72 hours (3 days) after ordering, and orders that have not been deposited will be automatically cancelled.
-Deposit confirmation may take 2-3 hours.

Shipping
  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 10 - 30 days
  • -Shipping cost: Shipment fee will be charged differently depending on country and the ordered items’ weight.
    *Additional charges are incurred depending on the quantity of the product.

    -Delivery period: Due to COVID-19, shipping may be delayed. Products will be shipped in 4-6 weeks.
    *Additional charges may be incurred according to customs clearance and tariff standards by country.
    Be sure to check the customs and tariff regulations of your country before placing an order.
    *Basic delivery preparation period takes about 3 to 5 days excluding weekends and holidays.
    *There may be occasional delays in delivery due to securing the quantity and reordering.
    We will provide individual guidance according to the situation.
    * Depending on the product, the delivery period may be flexible, so please order with sufficient margin.
    *Delivery will not be proceeded on weekends, holidays, and other holidays.
    Delays due to natural disasters and courier circumstances are excluded from the delivery period.
    *Cancellation and change requests before shipment are only approved for requests made before 3pm.
Returns & Exchanges
Exchange/Return Information
-In case of a simple change of mind or purchase error, exchange/return is possible within 7 days from the date of receipt of the product.
-In case of exchange/return due to a simple change of mind or purchase error, Round-trip amount of the shipping cost will be charged for round-trip delivery.
Additional charges may apply when using other couriers.
-If the return period has passed or the product is returned at your discretion without intent to return,
the product will be re-returned and won’t be exchanged or returned.
-All exchange/return products must be free of damage and marks (contamination/odor/washing, etc.), except at our fault.
-If the product is lost/damaged due to the customer's fault, exchange/return is not possible.
(Excluding damage to the packaging for product verification)
-Colors may appear slightly different depending on the screen resolution.
This does not correspond to the reason for the return, so contact us for inquiries beforehand and purchase carefully.
-In the case of exchange/return due to our fault, we will be responsible for all shipping costs.
You must send it to the customer center or to the courier contracted with us after receiving an answer to your inquiry.
(Additional shipping costs due to the absence of the recipient or error in address/contact information are borne by the customer.)


How to accept exchange/return
For members, go to 'MY PAGE' on top and submit a request within 7 days after the purchase on the '1:1 bulletin board',
or to our company email (waybetterstaff@gmail.com).


*Please write your name/contact information/product name/reason for exchange or return/processing method, etc.
That will help proceed your request more accurately and quickly.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
  • COMPANY THE FAKER CLUB
  • OWNER NaUngjae
  • C.P.O BaeSojung
  • E-mail thefakerclub@gmail.com
  • CALL CENTER +821082373279
  • MALL ORDER LICENSE 2020 - Mapo, Seoul - 4316
  • BUSINESS LICENSE 777-33-00845
  • ADDRESS OFFICE, SEOGANG-RO 95, MAPO-GU, SEOUL, KOREA

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